DrOnline Cookie Policy

DrOnline uses cookies, mobile identifiers, control URLs, log data and similar technologies to help provide, protect and improve the DrOnline Platform. This Cookie Policy ("Policy") supplements the Privacy Policy from DrOnline and explains how and why we use these technologies and the choices available to you.

Why DrOnline uses these technologies

We use these technologies for various purposes, such as:

  • to allow you to use and access the DrOnline Platform and Payment Services
  • to enable, facilitate and simplify the operation of and access to the DrOnline Platform
  • to better understand how you navigate and interact with the DrOnline Platform and to improve the DrOnline Platform
  • to provide you with personalised advertising (via the DrOnline Platform, emails and third-party websites)
  • to show you content (e.g. advertising) that is more relevant to you
  • to monitor and analyse the performance, operation and effectiveness of advertisements and the DrOnline Platform
  • to apply the legal agreements governing the use of the DrOnline Platform
  • for fraud detection and prevention, confidence and security and investigations
  • for the purposes of our own customer support, analysis, research, product development and regulatory compliance.


When you visit the DrOnline Platform, we may place cookies on your device. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store your browser information or settings. Cookies allow us to recognise you when you return to the website. They also help us provide you with a personalized experience and may help us detect certain types of fraud. In many cases, the information we collect using cookies and other tools is used only in ways that do not allow identification, without reference to personal information. For example, we may use the information we collect to better understand site traffic patterns and optimize the experience on our site. In some cases, we link the information we collect using cookies and other technologies to your personal information. Our business partners may also use these tracking technologies on the DrOnline Platform or engage third parties to track your activity on our behalf.

There are two types of cookies used on the DrOnline Platform: (1) "session cookies" and (2) "persistent cookies". Session cookies usually expire when you close your browser, whereas persistent cookies remain on your device after you close your browser and can be used again the next time you access the DrOnline Platform.

In many cases you can manage cookie preferences and refuse the use of cookies and other data collection technologies by adjusting the settings on your browser. All browsers are different, so please refer to the "Help" section of your browser for more information on cookie preferences and other privacy settings that may be available. Please note that choosing to remove or refuse cookies or clear the local storage area may affect the features, availability and functionality of the DrOnline Platform.

Pixel tags, Web beacons and trackers

Pixel tags, web beacons and tracking URLs are tiny graphic images and/or small blocks of code placed on websites, advertisements or in our emails that allow us to determine if you have performed a particular action. When you access these pages or open an email, they tell us whether you have accessed the site or opened the email. These tools help us measure responses to our communications and help us improve our websites and promotions.

Server logs and other technologies

We collect various types of information from server logs and other technologies. For example, we collect information about the device you use to access the DrOnline Platform, your operating system type, browser type, domain and other system settings, as well as the language used by your system and the country and time zone in which your system is located. Our server logs also record the IP address of the device through which you connect to the Internet. An IP address is a unique identifier that devices need to identify and communicate with each other over the Internet. We may also collect information about the site you visited before you arrived at the DrOnline Platform, as well as the site you visited after you left the DrOnline Platform. These tools help us improve the user experience and make our services available.

Device Information

We may use information about devices to authenticate users. For example, we may use your IP address, browser information or other data provided by your browser or device to identify the device that is used to access our platform. We may also use these device techniques to associate you with different devices you may use to access our content, including for fraud protection purposes and to target advertising.

Third Party

Third parties, including Facebook, place technologies such as pixels and SDKs on the DrOnline Platform. These technologies help us to (1) analyze how you use the DrOnline Platform, for example by looking at the third-party services you have arrived from, (2) market and advertise DrOnline services to you on the DrOnline Platform and third-party websites, (3) detect or prevent fraud or perform risk assessments, or (4) collect information about your activities on the DrOnline Platform, other websites and/or the ads you clicked on. For example, to help us better understand how people use the DrOnline Platform, we work with various analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics purposes, you can install the Google Analytics Opt-Out browser by clicking here.

Third parties, including Facebook, may also use these tracking technologies to collect information from the DrOnline platform and elsewhere and use this information to serve ads that they believe are most interesting to you and to evaluate the effectiveness of their ads, both on the DrOnline platform and on other websites and online services. The targeting and advertising cookies we use may include Google and other advertising networks and services we use from time to time. See here for information about how Google manages data in its ad products. For more information about targeting and advertising cookies and how to opt out, visit Network Advertising Initiative opt-out page, a Digital Advertising Alliance opt-out pageor http://youronlinechoices.eu. To disable Google Analytics for display advertising or customise ads on the Google display network, visit the Google Ads Settings. Insofar as advertising technology is integrated into the DrOnline Platform and it is you who deactivate targeted advertising, you may still receive advertising content. In that case, the advertising content will simply not be tailored to your interests. Furthermore, we do not control any of these disabling links and are not responsible for the availability or accuracy of these mechanisms. Users may opt-out of the collection and use of information for ad targeting purposes by updating the ad settings on their Facebook accounts and contacting opt-out@dronline.pt with a description of their request and validation information.

Third-party social plugins

The DrOnline Platform may use social plug-ins provided and operated by third parties, such as the Facebook Like button. As a result, you may send the third party the information you are viewing on a particular part of the DrOnline Platform. If you are not logged into your account with the third party, the third party may not know your identity. If you are logged into your account with the third party, the third party may link information or actions about your interactions with the DrOnline Platform to your account with them. Please refer to the third party's privacy policies to learn more about their data practices.

Your choices

Most browsers automatically accept cookies, but you can modify your browser settings to refuse cookies by visiting the Help section of your browser toolbar. Although you can disable cookies in your browser settings, the DrOnline Platform does not currently respond to the "Do Not Track" indication in the HTTP header of your browser or mobile application due to a lack of standardisation regarding how the signal should be interpreted.

Your mobile device may allow you to control cookies through its settings function. Please refer to your device manufacturer's instructions for more information.

If you choose to refuse cookies, some parts of the DrOnline Platform may not function as intended or may not function at all.

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